Service Overview
PAX corporate headquarters are located just north of Hong Kong in Shenzhen, considered China’s Silicon Valley. In addition to our R&D centre, manufacturing facilities and after-sales service center in Shenzhen, we have also established a network of support branches in 34 cities throughout China - Beijing, Shanghai, Guangzhou, Chengdu, Hong Kong, etc. Internationally we have a growing network of channel partners who distribute our POS terminal hardware and customize local software applications. We consider our customers as long term business partners to whom we provide superior quality POS solutions, software system integration, on-line maintenance, on-call and on-site technical support, as well as training and consulting services.

 

If you have questions of a technical nature please contact websupportteam@paxsz.com

Professional Services
PAX is committed to providing high levels of support to clients worldwide by offering a wide range of services, which include online troubleshooting and telephone assistance, installation services, hardware training, software development, as well as professional consulting services around POS customization, software design, POS systems integration, POS management and POS strategies.

Qualified Service Team
PAX employs a large number of highly qualified and professional technicians to provide excellent levels of service and support, delivered to our customers directly or through our global channel partners. The wide range of support services includes guidance and telephone assistance, on-site installation and maintenance, repairs, and training.

Software Assurance
The software quality service will ensure customers always receive the latest version of our POS software, enabling customers to take advantage of new functionalities as they are made available.

Consulting Services
PAX consulting services help clients evaluate hardware, software and integrated services. PAX has effective solutions for different categories of merchants, ranging from solutions for convenience stores to large retail environments. Regardless of the size a client's business, PAX always provides the same levels of professional consulting services, empowering our customers to benefit from low payment processing transaction costs, so that they can effectively manage their business processes in tightly integrated and secure environments.